complaints

2025 highlights: Reshaping the sector

2025 reshaped Australia's aged care. Legislative reforms, pay rises, and new services emerged, yet provider closures, class actions, and persistent…

Aged Care Complaints Commissioner appointed

Treasure Jennings, who has previously served as the Victorian Mental Health Complaints Commissioner and Disability Services Commissioner, will commence her…

Algorithm flags health practitioners who pose threats to patient safety

Health profession regulators have their eye on an algorithm that can identify practitioners at high risk of complaints. Called PRONE-HP…